Refund policy

Last updated: October 11, 2026

14-day returns

You can request a change-of-mind return within 14 calendar days after delivery. Items must be unused, uninstalled and unmodified, with original packaging, accessories and proof of purchase. Trying a part on your bike or installing it may make it ineligible for a change-of-mind return.

Start a return

Use our contact form and include your order number, item, reason for returning it and, if relevant, photos. We will review the request and send instructions and the correct return address. Do not send items to the address on a supplier package or return anything before receiving instructions.

Return shipping and refunds

For a change-of-mind return, you pay return shipping. Use a tracked service and keep the receipt. Original shipping charges are not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee. After the return is received and inspected, we will notify you of the decision and issue an approved refund to the original payment method. Your bank or payment provider may need additional time to post it.

Wrong, damaged or defective items

Contact us as soon as you discover a problem. Include your order number, a description and photos of the item and packaging if available. Do not continue using a damaged or potentially unsafe part. The change-of-mind return shipping charge does not apply to an item we sent incorrectly or an accepted defect claim; we will arrange an appropriate remedy and return instructions.

Fitment and exchanges

Check the exact bike model, year, measurements and selected option before buying. Contact us before installation if a part does not match its description. Exchanges depend on availability; contact us to arrange a return or replacement.

Cancellations

Request cancellation through the contact form as soon as possible. We will attempt to stop an unshipped order, but a request may arrive after dispatch. If it has shipped, the returns process applies. This does not limit cancellation or refund rights for a shipment delay or other rights under applicable law.

Nothing in this policy limits your statutory rights for faulty, misdescribed or undelivered goods.